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How to troubleshoot when a pop-up window showing product information is displayed on the Chrome browser but the flash file is not displayed
1. On your computer, open Chrome.
2. At the top right, click Menu button (like :) and then click Settings.
3. At the bottom, click Show advanced settings.
4. Under "Privacy," click Content settings.
5. Under "Flash," choose "Always allowed to run".
6. At the bottom, click Done.
7. If you follow the above procedure, the product information will now be displayed normally in a popup window.
How to troubleshoot when the pop-up window showing the product information on the Firefox browser is not displayed properly
1. Click menu (三) on the top right corner of Firefox, and click "Add-ons" in the window that appears.
2. When the add-on window appears on the screen, select "Plug-in" from the left menu.
3. If the button next to the right side of the "Shockwave Flash" item in the right pane is set to "Ask to Activate" or "Never Activate", click to change the setting to "Always Activate".
4. If you follow the above procedure, the product information will now be displayed normally in a popup window.
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